New Arrivals/Restock

Conversation Management is an ethical, effective, and long-standing approach to investigative interviewing that is applicable to any investigative context, based on respect for the individual and successful communication principles. The third edition of this book has been significantly rewritten with new chapters, information, and tools to maximize disclosure by interviewees, now supported by references and footnotes throughout the text. It covers how conversation works, influencing, persuasion, negotiation, telling and listening, memory, assisting remembrance, and asking the right question. It is the definitive textbook for anyone seeking an in-depth understanding of investigative interviewing.

Format: Paperback / softback
Length: 752 pages
Publication date: 26 August 2021
Publisher: Oxford University Press

Conversation Management is a highly ethical, effective, and longstanding approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication. In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way, and specific chapters covering interviews with victims, witnesses, and suspects as well as more diverse situations. Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in-depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.

Conversation Management is a highly ethical, effective, and longstanding approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication.

In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way, and specific chapters covering interviews with victims, witnesses, and suspects as well as more diverse situations.

Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in-depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.

Weight: 1882g
Dimension: 207 x 291 x 43 (mm)
ISBN-13: 9780192843692
Edition number: 3 Revised edition